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BikeCAD 19.0 won't open | "Can't extract configuration files"

I recently made a few changes on my home computer (bought a new machine to replce an aging iMac, migrated files to the new computer, and changed my username / home directory). I'm running Mac OS Ventura on an Mac Studio M1 Ultra. When I recently tried to open BikeCAD 19.0, I received an error message: "Can't extract configuration files". Is there an easy fix for this?

Can't extract configuration files

I can't be sure exactly what's going on there. When you speak of migrating files over, I trust you are just talking about moving over your BCAD files which would be the files containing your various BikeCAD designs. That's a straight forward operation and something I definitely recommend. However, sometimes people try to copy the program itself over to a new computer. I don't recommend this. All BikeCAD Pro owners can download the latest version of the program from their account on BikeCAD.ca whenever needed. It is much more straight forward when setting up BikeCAD on a new computer just to start from the installation files available on BikeCAD.ca.

If you've done this and you are still getting the "Can't extract configuration files" error, I would first see if you have a folder called BikeCAD_19.0_configuration anywhere on your computer. You can use the Mac Finder to search for this directory. If you do have such a directory, that would suggest that the configuration files were partially extracted. You could try deleting this directory and launching BikeCAD Pro again. If BikeCAD ever can't find the configuration directory, it will attempt to extract a new one. Hopefully, on your second attempt the full directory will get properly extracted.

If this doesn't work, or if no part of any configuration directory can be extracted, let me know and I could send you the required configuration directory and you could just manually copy it into place.

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