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BikeCAD 19.0 won't open | "Can't extract configuration files"

I recently made a few changes on my home computer (bought a new machine to replce an aging iMac, migrated files to the new computer, and changed my username / home directory). I'm running Mac OS Ventura on an Mac Studio M1 Ultra. When I recently tried to open BikeCAD 19.0, I received an error message: "Can't extract configuration files". Is there an easy fix for this?

Can't extract configuration files

I can't be sure exactly what's going on there. When you speak of migrating files over, I trust you are just talking about moving over your BCAD files which would be the files containing your various BikeCAD designs. That's a straight forward operation and something I definitely recommend. However, sometimes people try to copy the program itself over to a new computer. I don't recommend this. All BikeCAD Pro owners can download the latest version of the program from their account on BikeCAD.ca whenever needed. It is much more straight forward when setting up BikeCAD on a new computer just to start from the installation files available on BikeCAD.ca.

If you've done this and you are still getting the "Can't extract configuration files" error, I would first see if you have a folder called BikeCAD_19.0_configuration anywhere on your computer. You can use the Mac Finder to search for this directory. If you do have such a directory, that would suggest that the configuration files were partially extracted. You could try deleting this directory and launching BikeCAD Pro again. If BikeCAD ever can't find the configuration directory, it will attempt to extract a new one. Hopefully, on your second attempt the full directory will get properly extracted.

If this doesn't work, or if no part of any configuration directory can be extracted, let me know and I could send you the required configuration directory and you could just manually copy it into place.

Thanks Brent. The version of

Thanks Brent. The version of BikeCAD I tried was indeed a fresh install. I also tried searching for the BikeCAD_19.0_configuration folder, but no such folder exists on my machine. Perhaps you can try senidng me the configuration directory as you suggested?

Thanks!

 

Configuration directory

You can download the folder called BikeCAD_19.0_configuration from here. You'll have to extract the contents of the downloaded file to obtain this folder. The folder should be placed in your Home directory which would be at Users/Your username/. Let me know how you get along.

Hi Brent, I just tried this

Hi Brent, I just tried this and wasn't successful. When I launch the app, I see that a file called temp.jar is created in my home folder while the app is trying to launch, and then the file is deleted after the launch script is aborted. Not sure if this helps the troubleshooting process or not, but thought I would flag in any event.

BikeCAD_19.0_configuration

Did you manage to extract the contents of the zip file you downloaded from here? If you place that folder BikeCAD_19.0_configuration in your home directory, BikeCAD should not be making any attempts to extract the contents of temp.jar. When you launch BikeCAD, the program will always look for the presence of a folder called BikeCAD_19.0_configuration in your home directory. It should only attempt to extract new configuration files if it can't find that folder.

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